FAQs
Where are you located?
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1295 E 4th St Pomona, CA 91766
What are your hours for viewing?
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Monday-Friday: 12PM-6PM
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Sunday and Saturday: 10AM-4PM
Appointment only; Final appointment is 30 minutes prior to closing.
How do I book an appointment?
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On our "Schedule Viewing" tab and click "Book Now"
Can you hold an item?
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Yes, with a $100 non-refundable deposit for up to 2 days.
Do you buy furniture?
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Yes, if your furniture meets our budget and current standards, we'd be delighted to take it off your hands. To initiate the process, please visit our Sell Furniture page where you can find a form to fill out. Once you've submitted the form, we will be in touch with you within 48 hours.
DISCLAIMER
Furniture Condition Disclosure
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Please note that while Joyce's Choices undergo a thorough refurbishment process to provide you with a high-quality product, we cannot guarantee that the furniture such as sofas or couches are completely free from smoke or pet exposure. Although we make every effort to thoroughly clean and sanitize our collections during the refurbishment process, it is essential to acknowledge that these furniture may have had previous ownership and use.
AI Photoshopped Backgrounds
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We take pride in presenting our products in the best light possible. As part of our visual representation, some of the background images on our website may be enhanced or altered using AI-based Photoshop techniques. These modified backgrounds are intended to provide an aesthetically pleasing presentation of our products, but they may not reflect the actual environment in which the product will be placed.
POLICIES
Exchange
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Upon time of delivery or pickup, you will be given the opportunity to thoroughly inspect your order. It is your responsibility to inspect prior to accepting to ensure that you are 100% satisfied with your purchase.
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All sales are final once your order has been accepted and delivery or pickup has been completed.
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If you choose to cancel the order, you will be refunded full amount, except the 20% restocking fee, delivery fee, and deposit.
Delivery
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All online orders must be paid in full at the time of purchase.
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Due to liability, delivery will be curbside only.
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Delivery is only available within 50 miles of 91765. If the delivery location is not within 50 miles, please contact us to make arrangements. If you choose to cancel the order, you will be refunded the full amount, except the 20% restocking fee and deposit.
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Joyce's Choices cannot guarantee weather conditions. We reserve the right to reschedule prior to delivery if severe weather conditions are imminent. Some examples of severe weather include high winds (sustained winds over 25 miles per hour), excessive rain, severe cold weather or snow, and lightning.
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Delivery must be scheduled within 2 days of purchase.
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You are responsible for paying the delivery fee within 24 hours of purchase. Delivery of merchandise will not be made until payment is complete. If the fee is not paid within 24 hours, you will be refunded full amount, except the 20% restocking fee and deposit.
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Within 2-days of purchasing, our team will contact you to set up a delivery date.
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Within 24 hours of your scheduled delivery date, our team will contact you to confirm your delivery arrival.
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On the day of delivery, you will receive a text message at least 30 minutes prior to your delivery arrival. If you are not home at the time of delivery, there will be a $99 fee applied to your order.
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If you must reschedule your delivery date, please notify us immediately. Orders rescheduled within 24 hours of delivery may be charged a $49 rescheduling fee.
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Associates may assist customers during delivery, but we reserve the right to refuse assistance where it may result in injuries or property damage.
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We will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer's merchandise.
Pick-up
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All online orders must be paid in full at the time of purchase.
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Pick-up must be scheduled within 3 days of purchase.
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We do not have the ability to hold merchandise past the scheduled pick-up date. If you are unable to pick up your merchandise on your scheduled date, please notify the store immediately. Orders rescheduled within 24 hours of pickup may be charged a $49 rescheduling fee.
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If the order is not picked up within 24 hours of the scheduled date, you will be refunded full amount, except the 20% restocking fee and deposit. You will be responsible for paying the full amount of the current price, should you decide to purchase again.
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Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. It is your responsibility to properly secure and tie down merchandise to your vehicle.
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Associates may assist in loading customer merchandise, but we reserve the right to refuse assistance where it may result in injuries or property damage.
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We will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer's merchandise.